mypharmacy.mt sends every patient an automatic appointment confirmation and reminder over WhatsApp, with one-tap confirmation and an automatic SMS fallback for anyone not on WhatsApp — so far fewer patients forget, and your counter stops phoning round to chase them.
As soon as an appointment is booked — online, by phone or at the counter — mypharmacy.mt sends the patient a WhatsApp confirmation with the date, time, practitioner and branch.
A reminder goes out ahead of the appointment with a one-tap 'Confirm' button. Confirmations flow straight back into your diary, so your team can see at a glance who's coming.
If a patient isn't reachable on WhatsApp, the message falls back to SMS automatically — so every patient gets the reminder, whichever they use.
Sent automatically the moment an appointment is booked.
A timed reminder goes out before each appointment.
Patients reply with a single tap, straight into your diary.
Reaches patients who aren't on WhatsApp, with no extra work.
Compliant messages sent from your pharmacy's own name.
Nudges patients who haven't replied yet.
Made for busy pharmacies running clinics with several doctors — where plenty of patients still call the counter or walk in. Online, phone and walk-in bookings all land in one diary, so your team keeps the manual appointments they rely on while patients who'd rather book online can. EU-hosted and GDPR-ready, with two-factor authentication and an audit log.
Read our privacy policy →Both. Reminders are sent over WhatsApp by default, with an automatic SMS fallback when a patient isn't on WhatsApp, so nobody misses an appointment.
Yes. mypharmacy.mt is EU-hosted and built for the GDPR: messaging uses approved templates, patient data stays in the EU, and you keep data-export and erasure tools and an audit log.
That's what they're for. A reminder with one-tap confirmation, combined with waiting-list fill and no-show tracking, is the most effective way Maltese pharmacies and clinics cut missed appointments.
A branded booking page and an embeddable form patients can use without leaving your own website.
Fill a cancelled slot in one click by offering it to waiting patients over WhatsApp.
See who attended, flag no-shows, and follow up on the patients who need attention.
A clean, read-only view for visiting doctors to see their own clinics and patient lists.
A record for every patient that builds over time — history, contact details and their full WhatsApp & SMS timeline.
A short walkthrough, set up around how your pharmacy actually runs.